2016

lord shuttleworth the wait

After months of preparation by the Marketing and Communications team, the day of the formal Queen’s Award presentation finally arrived. On the morning of July 5th at 11am, the Lord Lieutenant of Lancashire, known as Lord Shuttleworth, arrived at the Fairbanks offices accompanied by his two deputies, Professor Christopher Carr and Dr. Barry Johnson.

After being greeted by Bob Conlin, Co-founder of Fairbanks, the dignitaries were ushered into the TMC conference room, where they were introduced to our many guests from across Lancashire, including representatives from Edge Hill University, The Chamber of Commerce, West Lancashire Council and UK Trade and Investment. 

Firstly, they were treated to a bespoke presentation about Fairbanks by Steve Jones, Managing Director, which demonstrated why we are such worthy winners of the Queen’s Award for International Trade. This was followed by a short tour of the Technology Management Centre, during which they enjoyed a special presentation of our services by the Shell team, who had temporarily set-up camp in suite six. Promoting our service first-hand was Rollo Wood, General Manager for HSS Sustainable Development for Shell.

The morning concluded with the presentation of the Queen’s trophy bowl. All 150 staff gathered in suite one to witness the formal bestowal of the award from Lord Shuttleworth. The trophy was accompanied by a scroll signed by Her Majesty and the former Prime Minister, David Cameron.

a restructured response

Fairbanks has recently invested in a state of the art server room to host the vast amounts of data that is handled by our analysis centre. Ralph Peacock, IT Services Manager, has been working tirelessly on the project over the past few months to source suitable contractors and to ensure that the new software meets the strict data-protection criteria imposed by some of Fairbanks’ major clients.

The company will begin to notice the first of the changes in early September, including the temporary relocation of the IT Support team to allow for the contractors to complete the installation of the new server. The server room is set to double in size and will be the most secure that Fairbanks has worked with so far. Access will be controlled through finger-print identification software and any tampering will be detected by the advanced alarm system with the police being instantly and automatically notified.

Fairbanks will also be installing new back-up generator, which, in the event of a power cut, will automatically activate and provide enough power to run the whole building. 

bob voyage

On the afternoon of the Garden Party on the 5th July, we were sad to hear the news of Bob Conlin’s decision to retire, leaving his position as Managing Director of Fairbanks. 

From an early age, it was clear to Bob’s friends and family that he had an innate drive and passion for success that would see him triumph in many aspects of his life. In 1996, after working eight years as a Chartered Civil Engineer, Bob, with close friend Steve Jones, founded Fairbanks Environmental Limited: a company that would create jobs for hundreds of local people and become the global success story that we recognise it as today.

Bob has helped to steer the company through every single stage of its evolution, focusing unequivocally on the future of the business and the protection and well-being of his staff. His appetite for innovation and improvement has transformed the industry’s philosophy towards fuel protection, thus safeguarding the lives of people who work on forecourts and the surrounding residents and wildlife. 

Although evidently a successful businessman, what differentiates Bob is his passion for life. His love of the great outdoors means that he spends many happy hours cycling, sailing, snowboarding, playing tennis and hiking - activities that he will now be filling his free time with, alongside the regular fundraising he does for various charities.

we've got it covered

Moto recently signed a five-year deal with Fairbanks across their 45 BP motorway service stations in the United Kingdom. All of the sites are now benefitting from our real-time, 24/7, full analyst service, following a very successful four-month pilot programme. Transitioning the sites onto our service went very smoothly, within the requisite time frame and without any hitches.

The preceding tender process, which lasted six-months, gave Fairbanks the opportunity to prove to Moto the true value of the service that we provide. Margaret Owen, Head of Forecourts for Moto, was particularly impressed with our fact-finding approach; the contract offer showed great attention to detail and really demonstrated that Fairbanks had done its research on the lead up to the signing. Moto place particular emphasis on health and safety compliance and Fairbanks is confident that through meticulous monitoring of Moto’s sites, it will help them to deliver this to a new level.

The signing of this contract with Moto, coupled with the recent deal agreed with Welcome Break, means that Fairbanks now has a monopoly over the motorway service station network.

and the winner is...

On the 7th September, Sarah Fennell, Key Account Manager, and Tony Mills, Global Sales and Marketing Director, made their way to the Certas Energy Limited offices in Castleford to judge the nominees for the ‘Best Shop’ category in the Certas Superstation Awards. They listened to four Certas Area Managers present a case for fifteen different forecourts from across the UK, before partaking in the judging process.

After much deliberation the team managed to select a shortlist of three sites - Bellinis, Risholme and The Strand service stations.

The final winner, Belinis Service Station, was set up in 1972, by Cumbrian Farmers John and Barbara Dunning, in partnership with local bakers to become the first and only family-run service station on the UK motorway network. Forty years later, the pit-stop is still in operation, with a cafe serving fresh, locally-sourced food to its customers. 

on a high at the APFI

Key Account Manager Andrew Fawcett flew to Singapore to take part in the annual Asia Pacific Fuel Industry Forum tradeshow, which took place from the 13th to the 15th September. The event is specifically designed for all businesses that participate in the petroleum wholesale, distribution and retail fuel within the Asia Pacific region, with the aim of informing delegates about the latest industry developments and innovations in the face of continuing and significant changes within the industry.

The tradeshow ran for two full days with talks from a variety of experts from different sectors, one of which was delivered by Chris Cooper, General Manager for Liquip, one of our sister companies who are also part of the Dover Corporation, who gave a slick overview on effective fuel solutions to a captive audience. 

The show and following evening function, held at the Marina Bay Sands Conference Centre, was an excellent opportunity for Andy to cultivate relationships with some of Fairbanks’ existing clients and to find out more about the latest developments in the fuel industry. 

Following the conference, Andy spent a day with Shell Singapore. It was a first-time meeting with the regional team and Andy commented on how useful it was to be able to speak with people who may be able to help locally with future projects for Shell and Fairbanks.

wined and dined at HKS

The third, annual HKS Gala Dinner and Awards ceremony was held this year at Coombe Abbey, Coventry, on Friday 11th November. Sarah Fennell, Key Account Manager for HKS, was invited to attend and travelled to the tranquil countryside of Warwickshire to catch up with her clients.

This year, the awards were celebrating HKS’s recent acquisition of Brobot Petroleum and the successful integration of both companies so far. The evening opened with pre-dinner drinks in a stunning reception area, where guests were encouraged to mingle with each other before being ushered into the dining hall for the awards ceremony. The awards recognised employees of both HKS and Brobot in categories such as Best Store and Best Site Manager, as well those who deserved recognition for length of service. 

After the ceremony, guests enjoyed a three-course meal and entertainment from Damon Scott, a previous contestant (and runner up) on the first series of Britain’s Got Talent, who put on a fantastic puppeteering performance. 

Sarah comments that the event has helped to solidify the already strong relationship that Fairbanks holds with HKS.

APEA live and kicking

In November, Training Manager Craig Oliver-Walsh travelled to Cyprus to deliver a course to Hellenic Petroleum on behalf of the APEA. Fairbanks has always been closely involved with the APEA, with Bob Conlin, former Managing Director of Fairbanks, contributing significantly to the APEA’s ‘Blue Book’ - the industry bible. The APEA work to advise Petroleum Officers, Fire Officers and other Government branches on how to implement effective wetstock controls and the purpose of the trip was to deliver a ‘refresher’ session, following the initial training given by Bob. 

Craig was very well looked after by Hellenic Petroleum, who had hired a company to provide live translations to the audience. Kitted up with a radio headset and microphone to communicate with the translators who were hidden away in their sound-proof booth, Craig successfully managed to lead the course. The audience were very responsive, especially enjoying the interactive voting session.

Later in the week, Craig had the opportunity to meet with Christos Pantechis, Terminal Manager and HSSE Co-Ordinator at Hellenic Petroleum, who gave him a tour of the fuel terminal in Larnaca - a port city on the south coast. 

Craig said: “It was great to see things on a whole different scale and better understand the challanges that come with it. It was also interesting to learn about Hellenic’s plans for the future, as they plan to move the entire site to the other side of the island so that the current settlement can undergo major redevelopment work”. 

two gentlemen of verona

Between the 11th and 13th of October, Patrick Foan, Regional Sales Manager, along with Christian Orrechia, Fairbanks’ Italian representative, attended the Oil and Non-Oil show in Verona, Italy. 

The duo were showcasing Station Manager 365 at the event to demonstrate its functionality to the Italian market. The product received considerable interest and the stand was frequented by hundreds of visitors. Whilst Station Manager 365 was certainly the main attraction, there was also a lot of interest in our Corrected Variance reports, which take into account any instances of apparent fuel loss to provide a more accurate picture of fuel movements. The warm climate in Italy means that apparent losses through temperature changes are a common problem, so prospective clients were keen to find out more about the service. 

On the second day, Patrick gave a concise presentation to around 200 Italian dealers on how Station Manager 365 can help site owners to manage their forecourts remotely and reduce fuel loss. 

At the end of the three-day event, Patrick managed to secure a pilot programme with ENI, which is due to go live in September. ENI are the national Italian oil company, a major player in Italy and are looking to benefit from our expert monitoring service.

Fairbanks have got the NACS

In November, several members of Fairbanks’ Sales and Marketing team attended the 2016 National Association for Convenience Stores (NACS) event.

Steve Jones, Managing Director, Tony Mills, Sales and Marketing Director, Cheryl Ashton, Marketing Manager and Fairbanks’ Regional Sales Managers attended the three-day event, in order to promote the company’s expert monitoring service and online monitoring platform to an international audience.

The show also provided an excellent opportunity Fairbanks to promote its new concept: Fairbanks Onboard. Fairbanks Onboard has been developed as an alternative data collection method to the ibank, allowing for the secure transfer of data from multiple ATG systems without the need for any additional hardware or software to be installed on site. Once compatible systems are enabled with the function, Station Manager 365 can use the information to offer a superior, unmanaged fuel management service.

Prior to opening the show to the public, Tony was required to deliver a presentation to the OPW Area Managers, with the aim of informing them of our service and encouraging them to promote it to their distribution network for resale. The presentation provided an excellent opportunity for the team to meet with the OPW representatives. On the morning of the first day of the show, Tony was needed again to deliver another presentation to the entire OPW Sales team about what was new at NACS this year.

The following two days went very smoothly and Fairbanks were visited by hundreds of keen individuals wanting to find out more about its offering. Staff were also greeted by Bob Livingstone, President and CEO of the Dover Corporation, who spent some time speaking with Steve Jones to gain a deeper insight into the Station Manager 365 service.

On Friday, our multilingual Sales team were filmed by Dean Houston’s camera crew, giving interviews in English, Italian and Spanish, before packing their bags and heading to the airport for the long flight back to the UK. 

on a high at the APFI

Shell Key Account Manager Andrew Fawcett flew to Singapore to take part in the annual Asia Pacific Fuel Industry Forum tradeshow, which took place from the 13th to the 15th September. The event is specifically designed for all businesses that participate in the petroleum wholesale, distribution and retail fuel within the Asia Pacific region, with the aim of informing delegates about the latest industry developments and innovations in the face of continuing and significant changes within the industry.

The tradeshow ran for two full days with talks from a variety of experts from different sectors, one of which was delivered by Chris Cooper, General Manager for Liquip, one of our sister companies who are also part of the Dover Corporation. 

The show and following evening function, held at the Marina Bay Sands Conference Centre, was an excellent opportunity for Andy to cultivate relationships with some of Fairbanks’ existing clients and to find out more about the latest developments in the fuel industry. 

Following the conference, Andy spent a day with Shell Singapore. It was a first-time meeting with the regional team and Andy commented on how useful it was to be able to speak with people who may be able to help locally with future projects for Shell and Fairbanks. 

newsthen

links strengthened in mayoral chain

On Wednesday 27th July, Fairbanks played host to a large gathering of mayors from across the region. Dignitaries from Liverpool, Chester, Lancaster and the Wirral were invited by the Mayor for West Lancashire, Councillor Liz Savage, as part of a summer tour being held to ‘show-off’ the best businesses in Lancashire. 

The party arrived in style to the West Lancashire Investment Centre in a vintage, forest green bus, hired especially for the road trip. Steve Jones, Managing Director, and Gareth Jenkins, Communications Manager, directed the guests into the presentation suite, where the mayors discovered exactly why Fairbanks had been included in the ‘Best Businesses’ tour. They then moved to the analysis centre, where they were given the opportunity to meet with our specialists and witness the Fairbanks analyst service first-hand. The company received some overwhelmingly positive feedback from the group, who were very impressed on the slick operation Fairbanks had in place to expertly monitor forecourts from across the globe.

lancashire hotspots

On the 9th of June, Steve Jones, Managing Director of Fairbanks, attended the Lancashire Business Hotspot event for a question and answer session aimed at addressing concerns over the effect of the then upcoming EU referendum, with a particular focus on how the result could impact upon regional businesses and education centres. It also worked to promote higher education in local colleges and encourage graduates to find jobs locally after completing their courses. The day attracted over 100 people from local businesses and education centres from across the county.

The session adopted a ‘BBC Question Time’ format, where the elected host took questions from the audience and directed them at the four panel members. The panel spoke about the many benefits of basing a business in the Lancashire area.  Questions came from graduates regarding the difficulties of finding employment after gaining their qualifications and the panel did their best to offer practical advice.

The event was highly successful in addressing the issues raised in the session and was received very positively by all attendees.

 

taking a turn at MRH

This autumn, three, regional conferences were held for the MRH Retailer Awards, in Glasgow, Birmingham and West Sussex. MRH have over 400 sites on our fuel monitoring service and so representatives from Fairbanks were invited to attend all three. Sarah Fennell, Key Account Manager, Matt Lloyd, Regional Sales Manager, Stacey Woolley, Operational Services Manager and Michael Apter, Wetstock Analyst took the opportunity to liaise with retailers and met with some key players in the industry, including Karen Dickens, MRH CEO, Peter Lund, Safety, Health and Safety Environmental Coordinator, MRH; Graham Timbers, MRH Retail Director and Chris Day, MRH Retail Operations and Services, who were pleased to see Fairbanks in attendance. 

national champions

Fairbanks Environmental has been named a National Champion for the United Kingdom in The European Business Awards, sponsored by RSM; Europe’s largest business competition set up to celebrate business excellence and best practice in the European business community. 

The Awards, now in its 10th year, is supported by business leaders, academics and political representatives from across Europe, and this year engaged with over 33,000 businesses from 34 countries.

Fairbanks has been selected to represent the UK in the ‘Business of the Year (€0-25 million)’ category after passing the first phase of judging by an independent panel. The company was evaluated on the core EBA values of innovation, ethics and success and will now go through to the second stage of the competition, which includes a video and a public vote, to run for the title of ‘European Business of the Year, 2016’.

Steve Jones, Managing 

Director for Fairbanks, said: 

“We’re very proud to be selected to represent the UK as a National Champion. The European Business Awards is widely recognised as the showcase for Europe’s most dynamic companies and after our recent success in the Queen’s Awards, we are proud to be recognised at a European level.”

Adrian Tripp, CEO of the European Business Awards said: “Congratulations to Fairbanks, who have been selected to represent their country as National Champions. They are central to the success of Europe’s strong business community, and have shown the core principles we look for of innovation, ethics and success.”

On Wednesday 29th November, Tony Mills, Global Sales and Marketing Director and Sarah Fennell, Key Account Manager, caught the train to London Stock Exchange to receive this prestigious award. 

helping Hellenic

In November, Training Manager Craig Oliver-Walsh travelled to Cyprus to deliver a course to Hellenic Petroleum on behalf of the APEA. Fairbanks has always been closely involved with the APEA, with Bob Conlin, former Managing Director of Fairbanks, contributing significantly to the APEA’s ‘Blue Book’ - the industry bible. The APEA work to advise Petroleum Officers, Fire Officers and other Government branches on how to implement effective wetstock controls and the purpose of the trip was to deliver a ‘refresher’ session, following the initial training given by Bob. 

Craig was very well looked after by Hellenic Petroleum, who had hired a company to provide live translations to the audience. Kitted up with a radio headset and microphone to communicate with the translators who were hidden away in their sound-proof booth, Craig successfully managed to lead the course. The audience were very responsive, especially enjoying the interactive voting session.

Later in the week, Craig had the opportunity to meet with Christos Pantechis, Terminal Manager and HSSE Co-Ordinator at Hellenic Petroleum, who gave him a tour of the fuel terminal in Larnaca - a port city on the south coast. 

Craig said: “It was great to see things on a whole different scale and better understand the challanges that come with it. It was also interesting to learn about Hellenic’s plans for the future, as they plan to move the entire site to the other side of the island so that the current settlement can undergo major redevelopment work”. 

the story of Skelmersdale

On 21st September, Managing Director Steve Jones and Marketing Manager Cheryl Ashton, attended the first meeting of the Skelmersdale Ambassadors at West Lancashire College, organised by the college Principle, Maria Gilling. 

The committee was formed with the aim of raising Skelmersdale’s profile within the community and putting the industrial town ‘back on the map’. Its members are an alliance of businesses, organisations, alumni and individuals with a strong connection to and passion for Skelmersdale and who are committed to the development of the local area through new ideas, fresh thinking and resources. 

Skelmersdale has been the home of Fairbanks for over twenty years and so Steve was keen to show his support for the cause by hosting the meeting, introducing speakers from Hotter Shoes, West Lancashire Borough Council and West Lancashire College, amongst a wealth of other business from the surrounding catchment area.

Skelmersdale is home to many large brands, including the afore-mentioned Hotter Shoes, SCA Hygiene, Proctor and Gamble and PepsiCo, along with many smaller, innovative companies and entrepreneurs. Promoting these names in their marketing campaign is just one of the ways in which the organisation intends to raise awareness of Skelmersdale.

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Fairbanks Environmental Limited is a company registered in England and Wales with company number 03027771. The name and registered office is:Fairbanks Environmental Limited The Technology Management Centre Moss Lane View Skelmersdale Lancashire WN8 9TN. VAT Number: GB 670 6594 12