Fairbanks has successfully passed its recent external ISO audit, thanks to the hard work of Ian Burns and Helen Millward, HSQE Department, Andy Wright, On-site Service Technician and Fairbanks staff. The holding of this accreditation proves that Fairbanks is conforming to the strict standards laid down by the International Standards Organisation and is a tremendous accomplishment for the business. The company didn’t receive a single non-conformity, which demonstrates the quality of its processes and highlights the passion and commitment that HSQE have towards achieving excellence.
The HSQE team will now be dedicating time to our 18001 standard,
which will soon be changing to the International Standard for Occupational Health and Safety Management Systems: ISO 45001.
got the nac
In October, Fairbanks attended the National Association of Convenience Stores event, held in Las Vegas. Tony Mills, Global Sales and Marketing Director, along with Regional Sales Managers, Matt Ward and Patrick Foan, were Fairbanks’ representatives for the event.
Whilst there, they met with US distributor ‘Crompco’, who, moving forward will help to sell Station Manager 365 to forecourt owners across North America.
The trip resulted in some exciting developments for Fairbanks. Tanknology USA will be visiting Chile in December to discuss our SIR services, with the hope of an American licensee being set up further down the line. In addition, an agreement was made to redouble the efforts developing the connection between ProGauge and Fairbanks.
Fairbanks has retained its ‘Gold’ status in the ‘Investors in People’ Awards, 2015. This is an incredible achievement as only 2% of UK companies ever reach the Gold standard.
Investors in People set the standard for better people management. These internationally recognised awards define what it takes to lead, support and manage people effectively for sustainable results. Reaching the top and staying there is a massive accolade for Fairbanks and a tribute to the directors and staff alike.
The journey began in 2000, with our first step on the road to success being the achievement of the ‘Standard’ award, which we held for 9 years. In 2009, we surpassed expectations and accelerated past Bronze to the Silver accreditation, before hitting the ‘big time’ with the Gold - an exceptional accomplishment.
The 2015 Certas SuperStation Awards were held at Heythrop Park, Oxfordshire, a picturesque setting for a fabulous evening recognising many independent service stations across the UK.
Prior to the event, Gareth Jenkins, Communications Manager and Cheryl Ashton, Marketing Manager, visited the Certas Head Office in Castleford and were joined by Paul Muncey, Ramsay MacDonald, Certas Energy Retail Director and Niki Rodhouse, Customer Engagement Executive, to judge the entrants nominated for ‘Best Shop’. The excellent presentations given by the Area Managers for each nominee made the decision extremely difficult, but eventually a winner had to be chosen.
On the night of the awards, the guests enjoyed drinks and a fabulous meal before the SuperStation presentations began. Matt Lloyd, Regional Sales Manager, stepped up from Fairbanks to award the first prize in the Best Shop Category.
Our ‘congratulations’ go to Roundabout Service Station in Tredegar, Gwent for their ingenious twist on a typical forecourt shop. Every Sunday, this Welsh service station transforms into take-away carvery for its customers which has proven exceedingly popular with the locals.
Janet Garbett, Head Chef at Roundabout Service Station, who collected the award, commented: “I’m very pleased, although I didn’t think we had a chance. It’s a great team effort, we all work hard to meet the needs of our customers and create new initiatives. Our roasts are now, by word of mouth alone, extremely popular; we served the most ever last Sunday, some 240 meals during the day.”
happy to be APEA live
On the 5th December, several members of the Sales and Marketing team headed down to Coventry to attend the APEA Live event - the last major forecourt event of 2015. This prestigious event took place at the Ricoh Arena and, following tradition, attracted hundreds of retailers, suppliers and local authorities.
It proved to be the perfect venue to launch ‘Margin Manager’ - the latest development to the Station Manager 365 dashboard. The response was tremendous, as crowds of people gathered to enjoy a demonstration of Margin Manager and discuss its benefits. The feedback from our customers was excellent with many wishing to sign up for the new service on the day.
euro garages re-sign with fairbanks
Euro Garages, one of the UK’s fastest growing independent retail forecourt operator, has extended its relationship with Fairbanks, the market leader in fuel management, by signing a five-year contract for the real-time monitoring of its forecourt network.
The service that Fairbanks provides includes the transfer of ‘business critical’ data to third party service providers to assist Euro Garages in optimising their fuel ordering and their fuel pricing strategy.
Mohsin Issa, Managing Director, EuroGarages, said the company carried out a review of alternative wetstock management service providers and selected Fairbanks “as the provider most able to meet our requirements for loss detection, data integration, reliability, quality of customer service and importantly, value for money”.
EuroGarages is going from strength to strength with 360 sites across the UK. Earlier in 2015, the company announced the acquisition of 104 sites from Esso and 68 sites from Shell, consolidating its position as one of the largest independent forecourt operators in the UK.
The Blackburn-based business has formed strategic brand partnerships with BP, Esso, Shell, SPAR, Starbucks, Subway, Greggs and Burger King.
Bob Conlin, Managing Director, Fairbanks, said: “We are delighted that Euro Garages has chosen us as one of its business-critical partners and we look forward to working closely with them to embed more of our intelligent solutions in support of their ever expanding network.”
Guy Bickerstaffe, Regional Manager, Euro Garages, said: “We are very pleased to have secured the Fairbanks service for another five years. As we continue our rapid business growth, it is reassuring to have Fairbanks protecting our fuel stock, enabling us to operate as efficiently as possible."
maxol five year contract
During Ireland’s Forecourt and Convenience Retailer Awards last month, Patrick Foan, Regional Sales Manager, took some time to catch up with Maxol, the second largest fuel retailer in Ireland.
As a result of this meeting, Maxol finally formalised our two-year relationship by signing a five-year deal. The contract was signed by Alan Pollock, Group Premises Development Manager and Joe Graham, Maintenance Manager.
We currently monitor 23 of Maxol’s company-owned sites, however, they operate 232 forecourts, so there is great potential for future business growth.
This is an amazing result for Fairbanks, who is already the leading provider for fuel management in Ireland, with eight out of the top ten retailers, including Topaz and Applegreen, already signed up to our service.
all day, everyday
Fairbanks is competing in an increasingly competitive global market, where existing and potential customers are demanding a 24 hours a day, 7 days a week, out-of-hours service to address critical alerts, including night time losses, probe-out and tank theft alarms. In response, a team of Fairbanks’ wetstock analysts, along with Asif Aswat, pilot analyst, volunteered to be placed on an on-call rota, taking one of two shifts per night, so that Fairbanks can provide this critical, out-of-hours service for clients such as MRH and Topaz.
A review of the process and any issues that were experienced during the pilot stage has taken place, following the initial three months period. The feedback, so far, has been overwhelmingly positive with, on average, less than one call per night being received. Although this is expected to increase with more customers opting for the service, the IT teams are working to reduce the number of potentially false alarms that occur.
Being able to offer this service is definitely a step forward for Fairbanks and will be invaluable in our on-going quest to secure new business.
MRH reaffirms alliance
MRH, one of the UK’s largest independent petrol station owners and operators, has recently signed another five year contract with Fairbanks. MRH first signed up to our fuel management service at its inception back in 1997, making it one of our longest standing customers.
MRH has its head office in Epping, Essex and has over 370 company-owned service stations in its extensive portfolio, the majority of which are branded Esso, BP, Texaco and Jet.
The contract was signed by MRH Managing Director, John Lynn and Fairbanks’ Managing Director, Steve Jones. Steve said: “I am very pleased to retain MRH’s custom for yet another five years. I am confident this is due to our team at Fairbanks providing them with the highest level of customer care.
another three years for MFG
Motor Fuels Group, the UK’s fastest growing forecourt operator, has committed to our fuel management service for another three years.
The contract, signed between our Managing Director, Steve Jones and Jeremy Clarke, Managing Director of MFG, commenced in February. MFG has opted for our highest One of MFG’s BP branded stations service level throughout their 373 company sites. Jeremy Clarke said, “We are committed to growing our already very successful forecourt business, of which Fairbanks is now, and will continue to be, an integral part.”
We look forward to sustaining our close working relationship with MFG for many years to come.
topaz: new contract
Sean Moriarty, Retail Director of Ireland’s largest fuel and convenience brand - Topaz Energy Limited - has signed a new five-year agreement with Fairbanks.
Credit is due to our Regional Sales Manager, Patrick Foan, whose endeavours over the last six months finally secured the contract. The contribution made by Rachael Colford, Pilot Manager, and Asif Aswat, Pilot Analyst, cannot be ignored – they both worked tirelessly to ensure that the Topaz pilot ran smoothly.
Implementation for this project started on the 1st June and soon Topaz will enjoy ‘round the clock’ fuel management protection of its 124 company-owned sites. As part of the agreement, Topaz will have the added benefit of using Fairbanks’ newly developed Station Manager 365 portal.
Director Tony Mills said: “We are delighted to secure this agreement with the Topaz company sites after three successful years servicing their dealer network. Fairbanks is currently enjoying great success in the Irish market place, having already secured a contract with Applegreen. We are confident that the introduction of Station Manager 365 will ensure the continued growth of our market share in this ever-evolving industry”.
Dawn Johnston and Mimi Masinja at Fairbanks AME are ‘over the moon’ to secure their first big contract: a four year deal for SIR wetstock monitoring with Chevron, South Africa.
Negotiations started with the Chevron management team, business consultants and retailers as far back as June, during a scoping workshop in Johannesburg, and a pilot was agreed.
The workshop enabled Fairbanks to uncover the challenges faced by Chevron and establish their requirements for the future. The pilot programme ran from July to September 2015 and was headed up here in the UK by Asif Aswat, Pilot Analyst, who worked closely with Dawn monitoring thirteen pilot sites. During that time, Chevron identified that the management of investigations was a crucial aspect of the service, beginning with the pinpointing of issues right through to finding the corrective solution.
The daily contact between Asif and the Chevron business consultants resulted in the speedy escalation of wetstock loss issues through the appropriate channels at Chevron, and the streamlining of their internal procedures.
Dawn successfully negotiated the contract details for 236 forecourts, which was finalised on 26th November 2015. The sites are to be rolled out in early 2016 and will be monitored by the Fairbanks AME analysis team.
Fairbanks joined forces with Tokheim to share a stand at the Oil & Non-Oil event in Rome, on the 29th and 30th October.
Our Regional Sales Manager, Patrick Foan, was joined by Italian Fairbanks representative, Christian Orecchia, to promote Station Manager 365 and launch the new Margin Manager service.
The two-day show was very well attended and gave Patrick the chance to continue discussions with Tamoil and several independent supermarkets.