lancashire business of the year
Fairbanks were crowned Business of the Year at a lavish annual awards evening held in Blackpool on the 20th September organised by the Lancashire Chamber of Commerce. They were presented with the award by TV presenter Eamonn Holmes in front of 900 guests in the famous Tower Ballrooms. Known as the ‘Be Inspired Business Awards’ – the BIBAs is seen as the largest business event of its type in Lancashire.
This marks the end of an extraordinary 12 months for the data management specialists from Skelmersdale, where a global contract from Shell led to over 85 new jobs being created, doubling the size of the organisation in a short period of time. Their commitment to recruitment, quality, training and development has not only recognised by their BIBAs award but has also helped them to achieve a Best Companies Accreditation and the top ‘Gold’ award from Investors in People.
“Business of the Year is an award that acknowledges outstanding performance in the global marketplace and I would like to congratulate Fairbanks their superb achievement,” said Babs Murphy, Chief Executive of the North & Western Lancashire Chamber of Commerce. “They should be praised because they are shining examples of what can be achieved, particularly in these difficult and challenging times, by people with a real aspiration to improve their business and significantly contribute to the local economy”.
celebrating a year with shell
On the 3rd of September, Fairbanks celebrated one year to the day since they went ‘live’ with the first of the Shell sites that came on contract in 2012. Twelve months on and Fairbanks now monitors just over 3,000 Shell sites in 23 countries across the globe; a tremendous achievement for everyone at the company!
Fairbanks would like to say a big thank you to everyone involved and and extend special recognition to its Shell analyst team, which in the past year has increased in size from six to over thirty-five employees.
Fairbanks is shortlisted
Fairbanks is pleased to announce that it has been shortlisted for four BIBA awards this year; Business of the Year, Medium Business of the Year, Employer of the Year and Leadership Team of the Year.
The BIBAs (‘Be Inspired Business Awards’) attract a massive amount of entries from some of Lancashire’s top performing companies each year and 2013 is no exception. Organisers, The Lancashire Chamber of Commerce, have praised the quality and standard of this year’s applicants, commenting on how tough the judging has been this time round.
On Friday 20th September, Fairbanks will be attending the BIBA’s award ceremony held at Blackpool Tower, eagerly awaiting the results with anticipation.
Fairbanks Managing Directors, Bob Conlin and Steve Jones, along with Quality Director Andrew Roberts and Business Accounts Manager Gareth Jenkins, have had a busy few months travelling across Lancashire to attend interviews and conduct presentations to the panel of judges to prove their worthiness of the awards.
Gareth Jenkins said: “We are delighted with being shortlisted for so many awards at this year BIBAs. It has been an eventful 12 months for Fairbanks with the Shell rollout, the ‘Going for Gold’ programme and the growth in new recruits which has seen our company double in size. This has meant it has been very important to ensure we have great procedures in place for our customers and employees. Being shortlisted for these awards has helped give us the confidence that we have got it right!”
Edge Hill partnership
Fairbanks, the global leader in wetstock management and petroleum loss prevention services to the petrol retail industry, has entered into a Knowledge Transfer Partnership with top local university, Edge Hill.
Fairbanks’ partnership with Edge Hill academics has just been approved for Government funding from the Technology Strategy Board. The initiative aims to improve Fairbanks' processes and to develop online resources to help their analysts work more efficiently. It will also include a training element to assist in the development of new analysts and evaluate their performance.
Senior Lecturer Mark Anderson of the Department of Computing, said: “We are really pleased to be launching this KTP with Fairbanks. As well as assisting their working practices, there are major benefits for the University. It’s a really important area of research for us and the knowledge we gain will go right back into our teaching practices. We already have a very good working relationship with the company and that partnership is growing through this new initiative.”
Prior to this partnership Fairbanks has already built strong links with the University’s Careers team, and it is currently the largest employer of Edge Hill University graduates in the area -12 Edge Hill graduates have joined the company in the last 18 months.
Fairbanks awarded Gold status
Fairbanks is proud to announce that it has been granted Gold Status for the prestigious Investors in People (IIP) award. Just 2% of all IIP accredited companies achieve this remarkable standard, which requires businesses to pass a minimum of 165 out of 196 different competencies. Fairbanks achieved an incredible score of 191, due to all of the hard work that has gone into ensuring the continued development of all Fairbanks’ staff.
Fairbanks employ approximately 150 employees, the majority of whom are based in its headquarters in Skelmersdale, Lancashire. With such a large investment in people, the development of Fairbanks’ staff has taken priority; a decision that has had a very positive impact.
By giving ownership of personal development to the individuals involved, Fairbanks has seen their workforce become much more engaged and their usually excellent standards are higher than ever.
Fairbanks was able to provide excellent evidence of competencies ranging from ‘Business Strategies’ right through to ‘Continuous Improvement’; proof that its employees want to deliver a really high standard of work.
Fairbanks is now in the top 2% of companies that have been accredited by IIP in the country, but attaining such a high score was not without its challenges, as Andrew Roberts explains.
“As a company, we attempt to make sure that all employees are given the opportunity to share their thoughts on how we can keep improving and to be involved in the direction of the business. This isn’t easy with new challenges being faced every day and keeping everyone happy all the time is always going to be tricky; but our staff are our key asset and we’ll continue to listen to, work with and engage them in order to keep moving forward”
an independent excellence rating
Fairbanks is delighted with the extremely positive customer feedback scores they received during a recent independent survey. After polling the opinions of independent retailers who use its service, the data revealed an incredible 85% satisfaction rating. Third party company, Insight100, who conducted the study, indicated that this is one of the highest scores that they have ever recorded.
Fairbanks commissioned the customer survey in late 2012, which asked dealers to list the five most important elements of the service and rate how well Fairbanks satisfied these drivers. The highest scoring elements of the questionnaire were questions relating to reputation, trustworthiness, honesty and integrity and quality of service, which all marked above the already impressive 85% overall score.
Gareth Jenkins, Fairbanks’ Business Account Manager, was keen to highlight the importance of investing in great customer relations and building a service around customers in order to create the best package available. “The feedback from this survey is a fantastic reward for Fairbanks and a great reflection of the time and effort spent by everyone within the company to ensure that our customers are receiving the best service available”, he said. “We take the time to speak to our customers regularly; in fact a huge proportion of the innovative services and reports we make available were directly inspired by conversations with customers.”
Fairbanks’ dealer-focused approach to wetstock management has been a major contributing factor to the company’s recent growth in the wetstock loss prevention and management service industry. “We provide an excellent, user-friendly wetstock solution to our customers and will be seeking new opportunities to grow our customer base in 2013”, said Gareth.
Fairbanks and MFG contract
Fairbanks has signed a new deal to continue working with Motor Fuel Group (MFG), as MFG plan for the future under a new management team. Fairbanks already provides MFG with wetstock management and loss prevention services and under the new deal, every forecourt will also benefit from an annual pump measure calibration check.
MFG with also have access to Fairbanks’ fuel replenishment software, which helps retailers optimise their fuel ordering through the collection and processing of real-time stock and transactional data. Using this information, the software is able to accurately estimate the number of days’ worth of stock left remaining in underground fuel tanks and relay the results back to the customer, who can then use it to schedule delivery logistics and prevent stock-outs. Forecourt owners are also able to concentrate on the efficient running of the site, including maximising the profitability of the convenience store.
MFG will also have access to additional, invaluable tools to invaluable tools for effective wetstock management, including tank gauge alarm monitoring, intelligent stock management and sales reports as well as theft and sudden loss alerts.
Jeremy Clarke, Managing Director of MFG, said: “Wetstock management is one of the key tools that you can use to monitor and improve the profitability of your forecourts. Fairbanks offers a comprehensive and proven service that will bring measureable benefits to MFG.”
MFG is one of the largest independent dealer groups in the UK with 48 service stations nationwide operating under BP, Shell, Esso, Total, Texaco and Jet.
EuroGarages sign with Fairbanks
Fairbanks are pleased to announce that they have entered into an agreement with Top 5 Independent Dealer Group, EuroGarages, to provide them with their real-time wetstock management service. The agreement will see EuroGarages take advantage of Fairbanks’ intelligent real-time monitoring service, with all seventy-four service stations benefitting from the ibank data collection module.
EuroGarages Managing Director, Mohsin Issa, said: “A wetstock management service such as Fairbanks is critical when managing a petrol retail network. Its real-time service allows us access to valuable, intelligent information and reporting tools as well as providing peace of mind that any potential wetstock issues will be identified and resolved quickly. As a business, we have experienced other service providers but found that only Fairbanks can provide the level of service we require, in addition to being able to meet our high expectations.’’
Brothers Mohsin and Zuber Issa launched EuroGarages in 2001 and now employ over 1,000 staff at more than 70 sites across the North and Midlands. The Blackburn-based business owns and operates petrol forecourts with convenience stores and food franchises and is one of the UK’s largest privately-owned forecourt operators. It has partnerships with retailers including Spar, Starbucks, Subway and Burger King.
Michelle King, Fairbanks’ Operations Director for the UK and Ireland, said: “We are delighted that EuroGarages has chosen Fairbanks as their preferred wetstock management provider. EuroGarages are a very successful and dynamic business and we are excited to be working closely with them as they continue to expand their network.”
Guy Bickerstaffe, Regional Manager of EuroGarages, added: “We were looking for a wetstock management package of services that fitted in with our business and provided us with the information we need to ensure we remain efficient. Fairbanks’ daily, weekly & monthly reports, in addition to their loss detection analysis, gives me everything I need to keep the network running smoothly. I am very happy to have Fairbanks on board as they have worked hard to show us how good their service is at every level.”