safely securing Shell second
In February, Ian Burns, HSQE Manager, and Andrew Logan, On-Site Services Manager, attended the second, annual Shell Supplier of the Year award, held at Manchester Town Hall.
Shell sets extremely high standards that it expects its contractors, such as Fairbanks, to meet throughout the year. Over the past twelve months, we have been measured for our compliance and performance in a wide variety of areas, such as health and safety, invoicing, work order SLA’s and reporting.
Last year, Fairbanks was placed joint third in the Shell league table, and whilst we were pleased with the result, we decided to put a number of initiatives in place in order to improve upon our score in 2017. This year, we are happy to report that Fairbanks managed to significantly improve on its overall score, but was unfortunately beaten to the top spot by only six points, which is still an unbelievably impressive score, given the strong competition.
This result means that for two consecutive years, Fairbanks has managed to secure a place at the top end of the table for our performance as contractors.
growth and innovation
Matthew Ward, Business Development Manager, has won the Dover Growth and Innovation Award, which is intended to recognise those individuals who have driven marked innovation to the business or moved programmes forward that have driven overall growth, performing at a level that exceeds expectations. The award is renowned with the Dover family and is only handed out to a select few employees, so it is a great achievement to not only have been put forward as a candidate, but to win.
Matthew was nominated for his continued efforts in a key project for the company. The award submission, written by HR Director Jean Algie, was backed by both Steve Jones, Fairbanks’ Managing Director, and Kurt Dillen, General Manager, Systems Business Unit, and detailed all of the work Matt has undertaken to ensure the success of the project thus far and the positive financial impact of his actions.
a new direction
Fairbanks is pleased to announce the appointment of its new Sales and Marketing Director, Phil Prow, who was officially appointed on the 28th February, 2017.
In his new role, Phil will be responsible for all aspects of sales and marketing for the newly formed Global Wetstock Management business unit, reporting directly to Steve Jones.
Phil has twenty-five years of experience in the retail petroleum industry. From his time at Petrovend and OPW in the 1990’s and ten years at Gilbarco Veeder Root, Phil has built an extensive knowledge of environmental monitoring, ATG and wetstock management markets and been heavily involved in its evolution and growth internationally. More recently, Phil has been a key member of the management team who has established the ClearView business for Wayne Fueling Systems (formerly Vianet) in the UK and Europe.
Phil has been an integral figure in setting up GVR Fuel Management Solutions - powerful, web-enabled applications and systems that provide fuel retailers with greater control over their fuel management operations, that have proven very popular amongst GVR’s customer base.
As director of the Sales and Marketing department, Phil hopes that his energy, enthusiasm and experience will not only develop the Sales and Marketing operation internationally, but also help to increase Fairbanks’ global reach, to achieve recognition as true professionals in solutions sales.
Phil said: “I’m very excited by the opportunity that lies ahead. Fairbanks is already established as the leading wetstock management provider in the world. Now that I have had chance to see the facilities, resources and most importantly the people in Skelmersdale, I can see why. With the integration of ClearView and the truly global reach of DFS, the business has all the tools to realise its massive potential. Although I am still getting to know everyone, I am most looking forward to working with the Fairbanks team.”
Steve Jones said: “I feel sure that Phil’s experience and know-how will be instrumental in helping the business to realise the exciting opportunities that lie before us.”
Marketing Manager, Cheryl Ashton, flew out to Austria on Sunday 15th January to manage the stand build at the Autozum exhibition in Salzburg. Arriving at the Messezentrum exhibition hall on Monday morning, Cheryl met up with her team and started the build of the Tokheim stand.
On Tuesday morning, Friedrich Schalk, General Manager of CEE Tokheim SSD and Martina Golesch, Head of Sales, arrived to help. Working in temperatures of up to minus 16 degrees and in several feet of snow presented significant challenges, but nevertheless, the build was seamless and by 6pm on Tuesday the stand was finished, ready for the opening on Wednesday morning.
The Autozum is the leading trade fair for automotive products, attracting visitors from all over Europe and this year proved to be exceptionally busy. Cheryl was joined by Regional Sales Manager, Matthew Ward and despite the language barriers, the pair worked hard dealing with new enquiries.
Sarah makes her mark
2016’s Employee of the Year award went to IT Project’s Sarah Markham, for her outstanding commitment over the last twelve months and for the continued high-standard of work that she carries out on behalf of Fairbanks every day.
Sarah joined Fairbanks just over five years ago, to become an analyst, leaving a temporary data entry job, which she took up after completing her degree in Psychology from Liverpool University. After twelve months, an opportunity to join the company’s QD (Quality Development) team arose, and Sarah confidently made the switch and began her career in IT. As Fairbanks continued to grow, the business underwent a restructure in order to deal with increasing business and to help manage new developments that were taking the company in new and exciting directions. It was decided that the QD team should be split into three teams: HSQE, Learning and Development and Training, at which point Sarah joined IT Projects – where she still works today.
As project scrum master, Sarah has adapted willingly to the fluid nature of each assignment, applying her expert wetstock knowledge to generate innovative solutions to unforeseen issues. With the rapidly changing priorities that our IT department constantly must respond to, it has been a challenge for Sarah to meet pressing deadlines but she has coped admirably. Throughout the year, she has consistently tracked both her own and other’s objectives and delivered quality solutions to the customer on time and has effectively communicated any changes and developments with her team to ensure that everyone is up to speed.
Sarah should also be recognised for going above and beyond what is required in her role. For an entire week in August, Sarah volunteered to work from 2.30am - 11am every day to support project testers overseas in Bangkok, which she says was exhausting but very worthwhile.
In addition to all of her tasks Sarah has helped to support Rachel Parsonage in her transition into the IT Department and develop the necessary skills needed to become a top Business Analyst. Rachel said: “Sarah has been a great help! She’s always happy to answer any questions, despite her busy workload and has made my new role really enjoyable!”
Fairbanks asked Sarah how she felt about winning the award. “I’m really surprised to have been named Employee of the Year. I wasn’t expecting it at all - I was just doing my job! That aside, it feels great to be recognised by the company for my work - it means I must be doing something right!
a perfect performance
The OST Performance Award for 2016 was this year awarded to Steve Carey, our On-Site Service technician based in Windsor.
Steve was a very deserving winner and was recognised for the quality of work that he carries out for Fairbanks every day, and his continued and unfaltering commitment to excellence. In addition, Steve consistently scores highly in all areas of his performance reviews and is well respected by his colleagues and customers alike.
To present the award to Steve was Mark Husband, HSSE Manager for Dover Fueling Solutions, who congratulated him on the work he is doing both for Fairbanks and Dover.
Our technicians are the face of Fairbanks, meeting with customers across the country every day, and so maintaining a high standard of service is extremely important in keeping Fairbanks ahead of its competition.
January was certainly an intense period for Fairbanks’ HSQE Department, who were working hard to demonstrate Fairbanks’ values of continued excellence and commitment to improving standards, to ISO accreditors, client appointed auditors, and external bodies.
The first half of the month saw the company undergo recertification audits of its HSQE management systems. Over a four-day period, the assigned auditors thoroughly assessed all aspects of the business, including its processes and services, speaking to several of you to gain the most accurate picture of the company.
As a result, Fairbanks has now been recertified with ISO 19001, and 14001 as well as BS OHSAS 18001, which proves that we are continuing to perform optimally as a business in the areas of quality management, environmental standards, information security and health and safety.
On the 24th April, Fairbanks attended the Forecourt Show at the Birmingham NEC. This biennial event is the UK’s biggest, trade-only show dedicated to the forecourt and fuel market and has been an essential must-attend event in the fuel retailing calendar for many years.
Marketing Manager Cheryl Ashton travelled to Birmingham on Friday 21st, three days prior to the show opening, to oversee the stand build for Fairbanks. The extra time was most definitely needed, since Cheryl was also charged with supervising the Tokheim build and had to split her time between the two teams of contractors.
Fortunately, after three days of carefully executed teamwork, both stands were finally ready to be opened to the hundreds of visitors to the show.
Over the three days, the team met with many new customers who were interested in subscribing to Fairbanks’ analyst service. They were also given the opportunity to explore our online platform, Station Manager 365, which was being demonstrated on our large, interactive touch-screen. The portal sparked a lot of interest, with some of our existing customers creating Station Manager 365 account on the day.
After a hectic but productive few days, it was time to dismantle the stand and return north. The Sales and Marketing department are now concentrating on following up on all of the leads generated at the show.
building for the future
In April, Training Manager Craig Oliver-Walsh flew to our licensee, Fairbanks AME, in Johannesburg, South Africa, to welcome some new analysts onto the ever-expanding team. Craig, who is starting to consider South Africa as a second home, was providing induction training to the new employees, as well as catching up with his friends and colleagues from previous visits.
A sharp increase in business has forced Fairbanks AME to hold a strong recruitment drive to hire enough analysts to keep pace with the mounting workload. This in turn prompted a need to create more office space by redeveloping their premises and the
work is now well underway.
Bonny Tairo, Fairbanks AME Wetstock Analyst, said: “Fairbanks AME has experienced monumental growth, which has instigated the restructure of the organisation and introduction of new roles. We are building a coaching and development room and increasing the size of the conference room to provide a professional meeting space for large groups of clients that now visit us on a regular basis. The new, larger conference room will also double-up as a workshop / training room for customers when needed”.
Craig said: “The trainee analysts have worked very hard and achieved some great results in their End-of-Training Assessments.
DFS: spotlight on Fairbanks
On April 20th, all of Fairbanks’ staff gathered in Cafe Wifi for the Dover Fueling Solutions All Employee Meeting. The event, which all staff from across the entire DFS network were required to attend, was aimed at keeping staff abreast of the overall progress of the many divisions which make up the new company.
This AEM was particularly special, as the ‘spotlight’ was on Fairbanks. Since we are the newest addition to the Dover family, it was decided that our first meeting would be the ideal platform to introduce Fairbanks to the other DFS employees, worldwide.
amsterdamn fine show
From the 31st May to the 2nd June, Fairbanks attended the biennial ERPEC/IDAC conference, this year held at the Hotel Grand Krasnapolsky in Amsterdam. Matt Lloyd, Patrick Foan and Matthew Ward, Business Development Managers, joined Steve Jones, Business Unit Director Global Wetstock Management, and Phil Prow, Sales and Marketing Director, to attend the three-day event, which held focused networking sessions and several talks from key speakers. There was also an exhibition hall, which encouraged open discussions between exhibitors and visitors. Fairbanks had their own booth alongside the rest of the Dover Fueling Solutions stands, populated by many representatives from Tokheim, Wayne Fueling Systems and OPW.
One of the most interesting talks, said Matt Lloyd, was from Roger Hertzenberg, Managing Director of Uno-X Hydrogen, who gave a presentation on ‘Building a network of hydrogen refuelling stations’. In particular, he gave an example of a visitor to the ERPEC/IDAC show who had driven all the way from Norway to Amsterdam in a hydrogen car!
safely does it
On the 10th May, Fairbanks hosted the annual Shell Safety Day, inviting its employees to participate in one of the many sessions organised throughout the day.
Ian Burns, HSQE Manager, was joined by Peter Houlton, Shell Wetstock Manager, to present to employees on the importance of keeping safe whilst at work, whether this be in the office or out on the forecourt.
The sessions began with a poignant video from the Executive Committee of Shell, who shared their current thinking about safety.
Ian and Peter encouraged open discussions on three main topics: Care, Dilemmas and Risk Normalisation, asking staff to share their thoughts and opinions of how they could alter their current behaviours to improve safety not only in their working environment, but in their day-to-day lives as well. Some of the most common risks discussed were around driving, such as the use of mobile phones both whilst in the vehicle or as a pedestrian where moving vehicles were present.
Fairbanks staff commented on the impact of the session, with many praising the way the discussions had highlighted potentially dangerous situations that had been normalised as part of their daily routine.
Local student Anna Tomkinson has been awarded a scholarship towards her university studies by the Dover Foundation. Dover, who have recently acquired Lancashire-based fuel management company Fairbanks Environmental, has been running the Class of Dover Sons & Daughters Scholarship awards for the past six years and have now awarded 225 scholarships worth over $1.4 million to the children of Dover employees.
Dover is an American company with its headquarters in Austin, Texas. Since their inception in 1955, they have gone on to grow a multinational business delivering innovative equipment and components, speciality systems and support services through four major operating systems: Energy, Engineered Systems, Fluids, Refrigeration and Food Equipment. Fairbanks Environmental, who has become a recognised and trusted brand throughout its 21 years trading in the fuel industry, was made part of a new operating company, Dover Fueling Solutions, in January of this year, along with Wayne Fueling Systems Tokheim and Fuel Management Systems (FMS).
Anna Tomkinson, whose father Stuart is employed by FMS (both pictured above) will be receiving $2,500 a year for the next four years towards her studies at the University of Manchester. She is currently finishing her first year of her English Literature and American Studies degree and is planning on spending her summer volunteering at John Rylands University Library. Anna previously attended Turton High School and Sixth Form College, where she achieved A grades in her English Literature, History and Government & Politics A levels and an AS level in Theatre Studies, also achieving an A. Anna said: “It’s a huge privilege to have been recognised
with this award and it has really inspired me to pursue further higher education studies.”
Anna is already making plans to enrol on a Master’s course after she completes her Bachelor’s Degree and is hoping to secure a place on a Museum Studies course, driven by her love for history.
“I have held a position as a Library and Museum Assistant at Bolton Central Library and Museum for some time and have really enjoyed being surrounded by so much information and knowledge,” said Anna. “I would love to continue learning in an academic setting and reflect critically on the events of the past.”
Outside of her studies, Anna is known for her interest in music and theatre. She regularly attends the Church choir, River of Life, and also enjoys performing at Open Mic Nights and Jazz Clubs. She is currently attending rehearsals for Bolton Little Theatre’s winter stage performance, Rabbit Hole, a darkly amusing drama written by David-Lindsay-Abaire.
“I would like to thank my parents for their love, support and encouragement in everything that I have undertaken, and for always taking such a keen interest in all my hobbies and education,” said Anna.
“I was fortunate enough to go to Turton Sixth Form College where all the teachers were so enthusiastic and inspiring, in particular my English teacher Mr Johnson and my Government and Politics teacher Mrs Bali, who really brought the subjects to life for me.”
“Of course, I would also like to thank Dover for the amazing opportunity; the money will go a long way into helping me get the most out of my University education.”
the magic of Circle K
Over the past few months, Fairbanks has been working closely with Circle K on a pilot project across 23 of their sites. Circle K is looking to use Fairbanks’ internal programme, Wizard, to perform their own wetstock analysis.
In March, representatives from Circle K visited Fairbanks’ head office to find out more about our system. The session proved useful to both parties, by way of a formal introduction and as a fact-finding exercise to ascertain how to further develop the relationship.
Following the meeting, Matthew Ward and Rebecca Orford travelled to Riga, Latvia, on the 12th May to discuss the progress of the pilot and to share findings.
During this visit, a three-day training programme was scheduled for the four new analysts and the project manager, Evita Vītoliņa. Rebecca returned to Riga on 23rd May to deliver the Wizard software training to the team.
Despite the limited time available, Rebecca tells us that the sessions went very well and that the analysts now have a firm grasp of the basics on how to deliver our expert monitoring service.
Matthew Ward will be revisiting Circle K at the end of June for their Innovation Day, to discuss progress and cement this new, mutually-beneficial relationship further.
Dover Fueling Solutions Welcomes Customers for the First Time at the NACS/PEI Show
AUSTIN, TEXAS – October 11, 2017
Dover Fueling Solutions (“DFS”), a Dover company that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging and wetstock management, is looking forward to welcoming their customers and partners to this year’s PEI/NACS Show in Chicago for the first time under the DFS brand.
Trusted and industry-leading names, Wayne Fueling Systems (“Wayne”), Tokheim, OPW FMS, Fairbanks, Clearview, and ProGuage will come together for the first time at the show under the DFS brand to demonstrate a complete package of products and solutions, all in one place, providing our customers with an end-to-end offering for their forecourt business in booths 4112 and 4120 at the McCormick Place Convention Center.
Within the DFS exhibit, Wayne will display many of their products and services. Products include the Ovation™ fuel dispenser featuring an improved and easy-to-use customer interface, a variety of payment and media options, and alternative fueling solutions; the Helix™ family of dispensers, and Wayne’s IX Fleet™ and their international dispenser platforms. Wayne will also be showcasing new dispenser technologies featuring 25-inch displays, capacitive touch technology, user identification technology and connected car integration among other innovative elements.
In addition to fueling products, DFS will display payment, automation and wetstock solutions including: the Wayne iX Pay™ T7 and T12 payment terminals, the iX fuel management system, Fairbanks Environmental and ClearView™ wetstock management solutions, the Wayne NAMOS™ point-of-sale (POS) system, iSense™ remote monitoring and the iX Media™ and inOvationTV™ media platforms. ProGauge tank gauging and OPW FMS fuel management solutions will also be showcased.
“We are very excited to show customers and distribution partners our retail products and solutions under the new Dover Fueling Solutions business for the very first time in North America,” noted President of DFS, David Crouse. “By bringing together the experience, resources, and talent of some of the most respected and recognized brands in the fueling system business, we have created an entity capable of doing what no one else in the industry can: provide a true end-to-end retail forecourt solution.”
In addition to the products and solutions on display, Rajeev Kumar, Director of Product Management – cloud, POS, forecourt systems at DFS – will be presenting on Cybersecurity: Lessons Learned from Utilities during one of the PEI sessions on Thursday, October 19th from 10:00 am to 11:30 am at the McCormick Place Convention Center, S403. The session will focus on a variety of topics such as: critical infrastructure protections, the internet of things, big data aggregators and analytics, consumer engagement, customer information systems, mobile payment, protocols for consumers to opt in to pay at the pump, artificial intelligence, electronic vehicles and more.
For more information on DFS’ products and solutions, www.DoverFuelingSolutions.com.
Dover Fueling Solutions
Dover Fueling Solutions (“DFS”), a Dover company (NYSE: DOV) and comprised of the businesses of ClearView, Fairbanks, ProGauge, Tokheim, Wayne Fueling Systems and OPW’s Fuel Management Systems, delivers advanced fuel dispensing equipment, electronic systems and payment, automatic tank gauging and wetstock management solutions to customers worldwide. Headquartered in Austin, Texas, DFS has a significant manufacturing presence around the world, including facilities in the USA, the UK, the Netherlands, Sweden, France, India, China, and Brazil. For more information, visit www.doverfuelingsolutions.com.
Michelle Saab, Global Marketing Communication Leader
Dover Fueling Systems
P: +1 512 388 8468
M: +1 512 560 5482
business view on awards
On the 15th June, Marketing Manager, Cheryl Ashton attended a business round table event in Preston.
The meeting was hosted by Lancashire Business View’s Richard Slater and was attended by eight representatives from successful businesses from the surrounding area.
The hot topic of the day was Business Awards and 'are they worth it?' Richard posed a series of questions to the group and went around the table to obtain everyone’s view.
The purpose of the meeting was to ascertain whether companies, like Fairbanks, really gain anything by entering Business awards such as Red Rose, Be Inspired Business Awards (BIBAs), ISO accreditation, Investors in People and the Queen's. The written entry process can take up a lot of time and in the case of the BIBAs – there are three stages to complete, including interviews and a visit to the company. However, the general consensus of opinion was that awards are invaluable to businesses, especially during a tender process when they act as an assurance that clients will be dealing with a high profile and credible company. Also, an award-winning company can attract the best candidates during a recruitment campaign, as it makes the business stand out above the competition.
The whole interview was filmed and recorded – so that the answers could be published in a three-page article in July’s edition of Lancashire Business View.
Cheryl said “I was very nervous at the start, but soon forgot about the cameras and microphones as I started to relax. I can honestly say that I thoroughly enjoyed the debate.”
The published article will keep the name of Fairbanks in the spotlight, right where it belongs.
Fairbanks win at the BIBAs
Fairbanks Environmental has been crowned winner in the Service Business of the Year category at the 2017 Be Inspired Business Awards (BIBAs).
Nine representatives from Fairbanks, including Steve Jones, Business Unit Director Global Wetstock Management, attended the awards dinner and ceremony held at Blackpool Tower Ballroom on Friday 15th September, in order to receive the prestigious award.
The BIBAs is run by the North-West Chamber of Commerce and is Lancashire’s largest, longest running and most rigorous awards, with a three-stage selection process involving a written essay application, interviews and judge visits.
In addition to Service Business of the Year, Fairbanks was also nominated to win in the Exporter of the Year category, but was beaten to the top by Scorpion Automative, based in Chorley.
Steve Jones, said: “Winning this prestigious accolade is a very proud moment in the company’s 21-year history.”
no issues isolated
On the 31st July, Fairbanks played host to three external auditors, who were assessing three of the ISO Standards that the company is accredited to: ISO9001 (Quality), ISO14001 (Environmental) and OHSAS18001 (Occupational Health and Safety).
The auditors completed a site visit with HSQE Manager, Ian Burns, and On-Site Service Technician, Lee Dyson. This was followed by a visit to the Fairbanks offices, where they spent most of their time with Helen Millward, HSQE Advisor, along with Dan Harvey, Compliance Co-ordinator, Rebekah Manley, Analysis Support Manager, and Neil Hastie, Wetstock Analyst.
The auditors commented that they were very impressed with Fairbanks’ Management system - there was not a single non-conformance raised, which really is a credit to the company. They did make some observational recommendations for Fairbanks to action, but on the whole Fairbanks performed exceptionally well.
Ian and Helen are already scheduled to attend the ISOQAR training course, which will be held in July, 2018. The aim of the course is to fully prepare companies that already hold the Quality standard ISO9001 for the transition to the new standard, 9001:2015. In the meantime, HSQE will be working on gap analysis on the lead up to the next audit in January, 2018.
bigger and better
With the recent acquisition of Wayne by the Dover corporation. Fairbanks has now become part of a brand-new business name ‘Dover Fueling Solutions’, comprised of the businesses of ClearView, Fairbanks, ProGauge, Tokheim, Wayne Fueling Systems and OPW’s Fuel Management Systems. Together, we deliver advanced fuel dispensing equipment, electronic systems and payment, automatic tank gauging and wetstock management solutions to customers worldwide. The combined product portfolio between DFS and OPW represents the industry’s only end-to-end fueling solution for both pressure fueling systems and suction fueling systems. DFS was formed in 2016 and is headquartered in Austin, Texas. It has a significant manufacturing presence around the world, including facilities in the USA, the UK, the Netherlands, Sweden, France, India, China, and Brazil. For more information, visit www.doverfuelingsolutions.com.